Automate incident alert management and on-call scheduling to streamline incident response. Deliver persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution and boosting operational efficiency.
Empowering IT Teams to Stay Ahead in Complex IT Landscapes so your organization remains resilient and productive
As IT systems become more complex and businesses rely more heavily on technology, the pressure on IT teams continues to grow. Ensuring high system uptime & availability, timely responses, and adherence to SLAs is no small feat, especially when common challenges complicate effective incident management.
⚠️Alerting mechanism that lacks reliability and fail to distinguish critical issues from routine alerts
⚠️Complex infrastructures with multiple systems generate countless alerts, risking missed escalations for urgent incidents.
⚠️Prolonged downtime disrupts business operations, impacts productivity, and damages trust.
⚠️Escalation processes often involve manual steps, such as checking schedules or forwarding notifications with lack of accountability.
OnPage is an End-to-End Incident Alert Management Solution
Whether escalating critical alerts to on-call teams with precision, or notifying key stakeholders at scale—OnPage ensures that urgent messages get through—fast and reliably.
Incident Escalation and On-Call Assignment
OnPage’s IT Service Alerting (ITSA)/ Incident Management System brings you a secure, enterprise-grade messaging app paired with a dynamic web console. With OnPage, IT teams can reduce downtime, boost productivity, and ensure digital services stay up and running—always.
From automated alert escalations and fail-safe scheduling to real-time incident reports and Alert-Until-Read functionality, OnPage streamlines incident management and helps you resolve issues faster.
We do all the heavy-lifting around precision-driven alert assignment, so you can focus on high value innovation.
Say goodbye to human error and manual processes—automate and accelerate your response times with OnPage.
To learn about mass notifying the larger ecosystem during a critical event, click here.
Respond to Critical Issues Before They Impact Your Clients
Experience streamlined alert management with our automated alert routing and on-call management system. Acting as a central command center, OnPage efficiently directs alerts from various sources—emails, monitoring tools, ITSM platforms, RMM systems, chat apps and more—to the designated on-call service owner.
In the rare event of an initial responder’s unavailability, OnPage dynamically reroutes alerts based on on-call schedules and escalation protocols, ensuring swift attention to critical notifications, whether during business hours or after.
By freeing technical teams from constantly watching for alerts or remaining in a state of hypervigilance, OnPage enables them to focus on their core responsibilities with the assurance that they will be promptly “paged” of any incidents.
OnPage also enables mass notifications, keeping key stakeholders and broader teams informed while providing real-time visibility into message delivery, read status, and recipient responses.
Empower your on-call technicians by delivering high-priority, distinctive, and contextually relevant alerts straight to their mobile phones, ensuring rapid response to critical issues.
Utilize OnPage’s automation-driven workflows, supported by a fail-safe on-call scheduler and escalation manager, to automatically direct critical alerts to the appropriate responder.
Seamlessly integrate with other systems to initiate incident responses based on keywords, enhancing responsiveness and simplifying incident management processes.
What is the importance of incident alerting for IT operations?
Incident alerting is essential for maintaining the health, performance, and availability of IT systems. It ensures that the right teams are notified when critical issues occur, whether it’s a server crash, network outage, or security breach, so they can take immediate action. Without timely alerts, problems may go unnoticed, leading to prolonged downtime, SLA violations, lost revenue, and damaged user trust.
Effective critical alerting improves mean time to detection (MTTD) and mean time to resolution (MTTR), enabling organizations to respond proactively rather than reactively. It also supports 24/7 coverage, especially when paired with automated on-call management, helping IT teams maintain business continuity and operational resilience across increasingly complex environments.
How does automated alert routing improve incident response times?
Automated alert routing significantly improves incident response times by ensuring that critical alerts are immediately delivered to the right on-call personnel, without manual intervention or delays. Instead of relying on manual triaging or distribution, automated systems use predefined rules, on-call schedules, and escalation paths to route alerts based on severity, service ownership, and responder availability. Plus they often integrate with monitoring tools to automatically deliver critical alerts as soon as a crisis is detected.
What are best practices for reducing alert fatigue in incident management?
To reduce alert fatigue, organizations should implement noise reduction techniques like alert prioritization or threshold tuning. Centralizing alerts, suppressing non-actionable notifications, and ensuring that only critical incidents reach on-call responders are key strategies to improve incident management and increase team morale. So, when investing in an alert management tool, focusing on these features is key to ensuring staff productivity and satisfaction.
Which tools and integrations are essential for effective alerting and on-call management?
Effective incident management relies on integration with monitoring tools like DataDog, Nagios, Dynatrace and New Relic, ITSM systems like ServiceNow, ConnectWise, and Jira Service Management, and communication platforms like Slack and Microsoft Teams. These integrations enable teams to extend real time alerting to all of their existing tools, streamlining workflows and centralizing visibility into incident response.
