Automate incident alert management and on-call scheduling to streamline incident response. Deliver persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution and boosting operational efficiency.
Empowering IT Teams to Stay Ahead in Complex IT Landscapes so your organization remains resilient and productive
As IT systems become more complex and businesses rely more heavily on technology, the pressure on IT teams continues to grow. Ensuring high system uptime & availability, timely responses, and adherence to SLAs is no small feat, especially when common challenges complicate effective incident management.
⚠️Alerting mechanism that lacks reliability and fail to distinguish critical issues from routine alerts
⚠️Complex infrastructures with multiple systems generate countless alerts, risking missed escalations for urgent incidents.
⚠️Prolonged downtime disrupts business operations, impacts productivity, and damages trust.
⚠️Escalation processes often involve manual steps, such as checking schedules or forwarding notifications with lack of accountability.
OnPage is an End-to-End Incident Alert Management Solution
Whether escalating critical alerts to on-call teams with precision, or notifying key stakeholders at scale—OnPage ensures that urgent messages get through—fast and reliably.
Incident Escalation and On-Call Assignment
OnPage’s IT Service Alerting (ITSA)/ Incident Management System brings you a secure, enterprise-grade messaging app paired with a dynamic web console. With OnPage, IT teams can reduce downtime, boost productivity, and ensure digital services stay up and running—always.
From automated alert escalations and fail-safe scheduling to real-time incident reports and Alert-Until-Read functionality, OnPage streamlines incident management and helps you resolve issues faster.
We do all the heavy-lifting around precision-driven alert assignment, so you can focus on high value innovation.
Say goodbye to human error and manual processes—automate and accelerate your response times with OnPage.
To learn about mass notifying the larger ecosystem during a critical event, click here.
Respond to Critical Issues Before They Impact Your Clients
Experience streamlined alert management with our automated alert routing and on-call management system. Acting as a central command center, OnPage efficiently directs alerts from various sources—emails, monitoring tools, ITSM platforms, RMM systems, chat apps and more—to the designated on-call service owner.
In the rare event of an initial responder’s unavailability, OnPage dynamically reroutes alerts based on on-call schedules and escalation protocols, ensuring swift attention to critical notifications, whether during business hours or after.
By freeing technical teams from constantly watching for alerts or remaining in a state of hypervigilance, OnPage enables them to focus on their core responsibilities with the assurance that they will be promptly “paged” of any incidents.
OnPage also enables mass notifications, keeping key stakeholders and broader teams informed while providing real-time visibility into message delivery, read status, and recipient responses.
Empower your on-call technicians by delivering high-priority, distinctive, and contextually relevant alerts straight to their mobile phones, ensuring rapid response to critical issues.
Utilize OnPage’s automation-driven workflows, supported by a fail-safe on-call scheduler and escalation manager, to automatically direct critical alerts to the appropriate responder.
Seamlessly integrate with other systems to initiate incident responses based on keywords, enhancing responsiveness and simplifying incident management processes.
