IT Incident Response and
On-Call Management

Streamline incident alert management

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Automate IT Incident Response

Leverage OnPage critical alerting to streamline end-to-end enterprise IT incident response. OnPage’s automated alert orchestration ensures that urgent notifications rise above the clutter, alerting the right on-call engineer to time-sensitive IT events.

OnPage enables IT incident response teams to:

Automate the incident detection-to-resolution process
Eliminate human error
Reach new levels of operational efficiency to better serve stakeholders
Minimize the financial impact of IT downtime

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Why OnPage

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Infrastructure Downtime Is Expensive

Costs associated with infrastructure downtime:

Average total cost of unplanned application downtime is $1.25-$2.5 billion per year (devops.com).
Average hourly cost of an infrastructure failure is $100,000 per hour (appdevelopermagazine.com).
Average cost of a critical application failure per hour is $500K to $1M (devops.com).

Who We Help

OnPage revolutionizes incident management for tech teams, spanning IT, cybersecurity, cloud management, SRE/DevOps, and help desk support, by swiftly routing critical alerts to the correct responder’s phone. Click on the plus sign below to explore how OnPage elevates each specific use case.

IT Operations (ITOps)

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OnPage provides an end-to-end, comprehensive incident alerting solution to mitigate the impact of critical issues on your customers.

When monitoring tools (Datadog, New Relic One, Sumo Logic, etc.) and ticketing services (ServiceNow, ConnectWise, Autotask, etc.) detect customer-impacting issues, OnPage orchestrates alerts, elevating critical notifications to the relevant response team members.

Minimize infrastructure downtime and accelerate incident remediation by mobilizing response teams to critical IT incidents.
Security Operations

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OnPage’s alerting and on-call management platform can be leveraged to improve security alert visibility and drive faster resolution to vulnerabilities.

OnPage sits at the center of your cybersecurity ecosystem, and it delivers real-time alerts to the right security operations team member—wherever they are. OnPage further enables security and relevant IT teams to communicate and collaborate, accelerating the remediation process.

OnPage integrates with leading cybersecurity tools, such as CASB and Amazon CloudWatch, to enable teams to perfect their security operations with existing tools.
Cloud Management

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Cloud migration, combined with a distributed workforce, introduces operational complexities. Organizations must migrate to the cloud with the help of tools and services that simplify and accelerate this process.

With OnPage, teams can accelerate cloud transformation by mitigating issues that impede the migration. OnPage orchestrates alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.

OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services to support cloud migration.
Help Desk Operations

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A help desk is an essential part of an organization. Help desks maintain an employee’s productivity levels and provide immediate help for IT-related issues.

OnPage’s alerting platform acts as a central nervous system. It collects tickets from various channels, such as emails and ticketing platforms, and converts the tickets into persistent, distinguishable alerts that always reach the help desk.

OnPage offers live-call routing with dedicated lines. Employees simply dial one number to get 24/7 access to an on-call engineer for a live, real-time conversation.
Crisis Management
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Crisis teams must have processes in place to keep employees safe and maintain business continuity during times of crisis.

They must follow the three steps below:
1. Assess and communicate in real time
2. Notify the right incident response team
3. Alert the wider business ecosystem
OnPage BlastIT is a mass notification solution that broadcasts critical messages to recipients. Organizations can leverage the BlastIT system to update stakeholders of an emergency situation and minimize the impact of the crisis on business operations.
SRE/DevOps

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OnPage’s alerting and on-call management platform can be leveraged by SRE and DevOps teams to streamline incident management and minimize downtime, ensuring system reliability and uptime.

OnPage acts as the command center for your SRE/DevOps incidents, delivering real-time alerts to the right engineer based on on-call schedules and escalation policies, no matter where they are. It fosters communication and collaboration across teams, reducing response times and driving faster resolution of critical system issues.

OnPage integrates with popular tools that teams within DevOps and SRE rely on, allowing teams to optimize their incident workflows and maintain operational efficiency.

IT operations worker fixing server after receiving an OnPage alert that reads

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Security operations professional using their desktop

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CloudOps depicted through the image of a server room

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Help desk support team member on call with customer

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Crisis management depicted by falling dominoes stopped by someone's hand to show the intervention of business continuity planning

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Don’t Just Take Our Word For It

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Key Components | Incident Alert Management

Explore how IT organizations implement OnPage to solve critical alerting challenges

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How OnPage enables Cygnus Systems to grow their revenue by twenty five percent customer story

How OnPage ensures Advanced Network Products' engineers never miss a critical alert customer story

The Ultimate OnPage Experience

US-based 24/7/365 support
Live chat for instant resolution
Complimentary implementation
Product feedback incorporated in development

Competitively priced
Unmatched SLA (within minutes!)
Customer onboarding included
Quarterly refresher sessions available

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Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!