IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words, ITSM is the management of end-to-end IT services for clients.

Clearly, ITSM plays an important role in the day-to-day activities of IT professionals. However, despite this importance, IT teams are often unable to meet SLAs due to inefficient workflows, lack of team collaboration and automation.

OnPage fosters team collaboration and automates the alerting process. OnPage’s incident alert management platform serves IT teams by incorporating ITSM alerts and incident management into their existing ITSM ecosystems. OnPage aids with faster incident resolution and uses real-time reporting to gain insights into alert volume and incident responder workloads.