Now, managed service providers (MSPs) and IT departments can select which Kaseya VSA incidents trigger OnPage high-priority alerting to individuals or groups via a secure application on their mobile devices. Users can monitor delivery of alerts as well as responses in real time from within the Kaseya console. OnPage’s patented Alert-Until-Read technology assures no more lost alerts that waste valuable time and money.
API integration provides the fastest, most secure, and most robust capabilities of OnPage priority alerting from within the Kaseya console. Kaseya VSA users can quickly and easily implement a deeper level of integration with OnPage by installing the OnPage HUB API Client Module.
This module, installed by downloading an OnPage-supplied Python script, enables the addition of OnPage as a notification method in the Kaseya console.
VSA users can then select OnPage as an option for automatic alerting of user-specified OnPage clients based on notification settings within Kaseya. Communications with Kaseya is via web service calls to the Kaseya HUB API.
The API integration provides a seamless interface between Kaseya VSA and OnPage. Communications between the systems are handled using the Kaseya API and the OnPage Connect2 framework.
With the API-level integration, Kaseya incidents and/or tickets automatically create OnPage alerts to the proper recipients based on user-defined triggers. In addition, the APIs allow for implementation of OnPage’s round-trip messaging, which provides real-time feedback on the status of all messages to the Kaseya service desk.
Kaseya VSA users can monitor all outbound alerting including, messages sent, messages received, messages read and replies. The complete audit trail of not only message status but incident resolution activities appear in the relevant ticket.
Email integration provides Kaseya VSA with an immediate, no-code-required, drop-in solution that bridges current email notifications with the OnPage platform. By simply designating an OnPage ID (OPID) email address in Kaseya, the systems will be linked. Users can monitor all priority messaging created by Kaseya within the OnPage console.
OnPage’s latest integration enhances Kaseya IT management capabilities.
Through the integration, incident response teams can:
Schedule a demo today to experience the power of the integration!
OnPage signed a Technology Partnership Agreement with Kaseya, the leading provider of complete IT management solutions for MSPs and small and mid-size enterprises (SMEs). Under this new relationship, OnPage becomes the latest member of the Kaseya Technology Alliance Program (TAP).
