OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services. Before Cygnus switched to OnPage they used an answering service to handle critical alerts.

Business Problem

When critical alerts occurred, Cygnus Systems used popular managed service provider software, ConnectWise to trigger an alarm to the answering service and the answering service would alert Cygnus Systems engineers on their phone. Unfortunately, sometimes alerts didn’t go through either because the answering service failed to make the call to the engineers or the calls weren’t heard by the engineers on their phone. As a result, client issues weren’t immediately addressed and client relationships were damaged.

OnPage: The Solution

By switching to OnPage, Cygnus has realized significant savings. The costs of using OnPage over their traditional answering service has allowed the company to save thousands of dollars a year. Furthermore, they have slashed the amount of time it takes before a tech is apprised of a situation. It used to take techs 30 minutes to get notified of an incident. Now, it takes a tech only a minute from the execution of a ConnectWise alert until he or she is apprised of the problem.

The perfect Connectwise companion

OnPage, which connects with managed service provider software like ConnectWise, elevates alerts and makes sure the right people are notified. In doing so OnPage facilitates Cygnus Systems’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts.

Learn more about this incredible success story by reading the case study.

To learn more

OnPage Corporation

Share
Published by
OnPage Corporation

Recent Posts

OnPage’s Strategic Edge Earns Coveted ‘Challenger’ Spot in 2024 Gartner MQ for Clinical Communication & Collaboration

Gartner’s Magic Quadrant for CC&C recognized OnPage for its practical, purpose-built solutions that streamline critical…

3 days ago

Site Reliability Engineer’s Guide to Black Friday

Site Reliability Engineer’s Guide to Black Friday   It’s gotten to the point where Black Friday…

2 weeks ago

Cloud Engineer – Roles and Responsibilities

Cloud engineers have become a vital part of many organizations – orchestrating cloud services to…

1 month ago

The Vitals Signs: Why Managed IT Services for Healthcare?

Organizations across the globe are seeing rapid growth in the technologies they use every day.…

2 months ago

How Effective are Your Alerting Rules?

How Effective Are Your Alerting Rules? Recently, I came across this Reddit post highlighting the…

2 months ago

Using LLMs for Automated IT Incident Management

What Are Large Language Models?  Large language models are algorithms designed to understand, generate, and…

2 months ago