Manage critical incident notifications and OnCall, boost resilience through automation & responsiveness
MSPs face growing pressure to maintain uptime and deliver seamless operations for their clients, as even a minute of downtime can impact profitability. To stay competitive, MSPs need reliable, efficient solutions that enhance resilience and enable proactive incident management. OnPage equips MSPs with intelligent alerting and optimized on-call workflows, ensuring their clients’ businesses stay operational and running without disruption.
Maintain a leaner team. Automate on-call routing and alerting to maintain reliability and responsiveness while avoiding employee burnout.
Eliminate wasted time spent on manual alerting, escalations, sifting through emails, or updating ticketing tools—so you can focus on innovation, not firefighting.
Build client confidence by maintaining SLAs, proactive incident management, and seamless, continuous communication.
Ensure that your team can respond to incidents anytime, even during off-hours. OnPage’s alert routing ensures that your on-call staff are notified immediately, regardless of time or location, improving after-hours response times and reducing client downtime.
Automate alert escalation and routing through robust API and bi-directional integrations with tools like ConnectWise, SolarWinds, and Datto, creating a seamless, efficient workflow from detection to response.
Mobilize the right staff wherever they are, ensuring that on-call team members receive critical alerts and can take action quickly. OnPage also integrates with chat collaboration tools, syncing all communications within the OnPage app directly into those tools.
Reduce reliance on outdated pagers and siloed systems, cutting costs while increasing operational agility and reducing the time spent managing incident response.
Protect sensitive information with secure messaging and ensure compliance with industry regulations like HIPAA or GDPR. OnPage also supports Single Sign-On (SSO), simplifying user access while enhancing security.
Keep your clients informed during scheduled downtime or cutovers with mass notifications, ensuring they’re prepared and reducing support calls during these times.
OnPage enables MSPs to spend less time firefighting and more time innovating. By automating on-call alert management, OnPage eliminates several manual processes, minimizes alert fatigue and streamlines incident response. With OnPage, MSPs are empowered to provide uninterrupted services, handle critical incidents effectively, and meet SLAs with confidence—ensuring happier clients and a stronger reputation.
Set escalation policies and on-call schedules to mimic existing workflows. Ensure continuous coverage through OnPage’s fail-safe scheduling capability.
Alert on-call staff via distinctive push notifications. Check out this video and hear the alert for yourself. Bypass the silent switch.
Review alert volumes, incident response distributions and workloads for data-driven decision-making. Use insights and audit trails for post-incident meetings.
Streamline after-hours communication. Allow clients to connect with an on-call technician via phone or by leaving a callback number and/or voicemail.
Keep your customers informed with BlastIT: send mass notifications via email, SMS, and phone calls to update them on outages, scheduled maintenance, cutovers, and more.
Connect OnPage with your favorite tools to streamline workflows and ensure critical alerts never go unnoticed.
OnPage manages incident alerts from popular ITSM tools, monitoring systems and cybersecurity solutions! Integrate OnPage secure messaging and critical alerting with your existing systems, to ensure time-sensitive events are resolved promptly by the technicians on call. Extract full value from your digital investments by adopting a powerful, closed-loop alerting solution.
Deliver configurable, on-call reminder alerts before an on-call duty begins to prevent on-call shifts from being forgotten.
Streamline the incident resolution life cycle and ticketing process with OnPage’s seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems.
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OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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