How to: Streamline After-Hours Communication
Whether simple incidents or critical infrastructure failures, after-hour support teams are always prepared to handle client issues.
Yet, some IT teams rely on expensive third-party services: time-wasting intermediaries that fail to connect the client to the IT team during time-sensitive situations.
This eBook discusses:
- How dedicated lines and live calls streamline client-to-support team communications
- Limitations associated with third-party services
- How IT organizations can cut hefty costs
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Download this guide and take the first step towards improving your staff’s work-life balance and driving customer retention. |
