On-Call Management for Healthcare

Eliminate the need to have a person check a paper schedule and manually send out alerts.

Leverage OnPage’s digital scheduler to automatically route clinical communication, critical “pages” and even phone calls to the relevant on-call staff within a department.

Based on schedule configurations and urgency, high-priority alerts are sent to the on-call recipient’s mobile device for urgent messages, and low-priorty alerts for non-urgent messages.

OnPage high-priority alerts bypass the silent switch and continue to alert for 8 hours until acknowledged.

On-call management can be calibrated with other third-party scheduling solutions, such as Amion Physician Scheduling. Eliminate the need for a middleman to facilitate on-call management.

After Hours Call Routing

Enhance access to clinicians for patients, lab offices, other medical offices, pharmacies, and family members. Connect callers directly with care team members via live calls or prompt them to leave a voicemail with a callback number for prompt follow-up. Voicemails are “paged” to the on-call provider to ensure they never get lost.

Emergency Response

Ensure rapid emergency response in healthcare with automated on-call routing based on schedules, tiered escalation policies, and multi-channel alerting. OnPage enables real-time communication, facilitating swift and effective coordination among medical teams for improved patient outcomes.

Role-based Messaging

Achieve role-based messaging, enabling clinicians to contact a specific role or function without requiring the knowledge of providers’ specifics, such as names, on-call schedules, rotations, hierarchy of escalation, etc.

Powered by OnPage’s on-call management module on the back end, OnPage simplifies alerting and secure communication by automatically routing them to the right on-call provider.

For instance, an emergency room nurse can send a high-priority message to the “On-Call Cardiologist” contact in their clinical communication app, without needing to know individual cardiologists’ details.