Categories: MSPUncategorized

OnPage + ConnectWise: Turning MSPs into superheroes!

A recent TechTarget article on MSPs noted that:

“How efficiently MSPs are able to automate is one of the single biggest indicators of long-term success.”

For MSPs who work with ConnectWise and OnPage, this realization comes as no surprise.

OnPage has worked with ConnectWise for several years at this point. In conjunction, our tool sets have created automated solutions for MSPs that enable them to solve a number of their burning issues. ConnectWise enables the creation and monitoring of tickets from numerous platforms. OnPage, in turn, provides the platform for them to create alerts that feedback into ConnectWise tickets.

The importance of automation

Indeed, automation is key to MSPs being able to do their job effectively. OnPage integration with the ConectWise tool is a key part of automating alerts as well as enabling:

  • Direct alerts from monitoring tools to the engineer on call
  • Effective handling of after-hours alerting by NOC teams
  • Staying on top of alerts all together

Without these abilities, MSPs aren’t nearly as effective.

Becoming a superhero

By using ConnectWise’s robust ticketing system along with OnPage, MSP customers have been able to bring automation to their businesses, improve response times and better manage SLAs. They have also been able to enhance their image as MSP superheroes.

Luckily, becoming an MSP superhero as a feasible task.

Automation within ConnectWise

ConnectWise and their customers need to ensure all critical alerts not only reach the right person at the right time, but are also acted upon in a timely manner

For the month of March OnPage is featured on the ConnectWise Marketplace. You can read some of our case studies and watch a video that OnPage has put together. To celebrate our month on the Marketplace, we want to give all MSPs a chance to try our product and a 15% discount when they decide to purchase! See us on the ConnectWise marketplace

Let us know if you have any questions or if there’s any way we can help. 

Shawn Lazarus

Share
Published by
Shawn Lazarus

Recent Posts

What’s New: OnPage Unveils Multiple Account Login

We’re thrilled to announce the launch of OnPage’s new Multiple Account Login feature. Designed to…

4 days ago

Home Call Survival Guide

Whether it's your first or hundredth home call shift, preparing yourself both physically and mentally…

2 weeks ago

OnPage’s Strategic Edge Earns Coveted ‘Challenger’ Spot in 2024 Gartner MQ for Clinical Communication & Collaboration

Gartner’s Magic Quadrant for CC&C recognized OnPage for its practical, purpose-built solutions that streamline critical…

1 month ago

Site Reliability Engineer’s Guide to Black Friday

Site Reliability Engineer’s Guide to Black Friday   It’s gotten to the point where Black Friday…

2 months ago

Cloud Engineer – Roles and Responsibilities

Cloud engineers have become a vital part of many organizations – orchestrating cloud services to…

2 months ago

The Vital Signs: Why Managed IT Services for Healthcare?

Organizations across the globe are seeing rapid growth in the technologies they use every day.…

3 months ago