OnPage Mentioned in Two 2019 Gartner Hype Cycle Reports
The OnPage team is pleased to announce that we’ve been included in two Gartner Hype Cycle reports, listing OnPage’s incident alert management solution as a trusted tool for today’s support teams. This post will walk you through some of the highlights of the report, summarizing key points and conclusions.
What are ITSA Tools?
Gartner’s Hype Cycle defines IT Service Alerting (ITSA) tools as, “Effective solutions to automate the distribution and management of notification messages, ensuring that every key stakeholder in the process is immediately notified of an IT incident.” The communication process is thus, streamlined on one single platform and resolution times are reduced significantly.
Notifications can be sent through one or more channels including, SMS, email, voice calls or mobile applications (e.g., OnPage’s secure smartphone app). The Gartner Hype Cycle reports discuss how ITSA tools can be integrated with IT service management (ITSM) tools and monitoring systems. This creates an intelligent orchestration to ensure that alerts are not just disseminated, but addressed immediately.
Growing Popularity of ITSA Solutions
Support teams are investing in ITSA solutions due to their robust capabilities and functionalities. For instance, ITSA solutions offer:
- Real-time data and analytics
- Urgent communications
- Guaranteed alert delivery and reception regardless of geographical location
ITSA solutions reduce the mean time to repair (MTTR), ensuring that on-call personnel resolve incidents faster to satisfy clients and stakeholders. Also, these tools enhance team accountability, as resolution performance is tracked and documented through real-time audit trails.
Business Value Created by OnPage
The OnPage platform provides real-time message statuses, alert escalations, on-call schedules, persistent notifications, post-mortem reports and more.
Gartner’s reports explain how business leaders stand to benefit from ITSA platforms, making it possible to gain instant visibility into critical issues and sensitive matters pushed on their device at the right time, every time.
The OnPage team is grateful for these Gartner mentions and is determined to continue providing a powerful solution built for today’s incident management organizations.
Interested to learn more? Contact us or reach sales directly at [email protected].
