OnPage New Features and Releases

Do more with OnPage! Check out the latest advancements and releases.

New Integrations

Our latest integrations extend Zendesk, Salesforce, Kaseya and PRTG with OnPage’s cutting-edge incident alerting and on-call management capabilities, ensuring that your team never misses a high-priority event again.

With these bi-directional integrations, you can not only receive and manage alerts from Zendesk, Salesforce, Kaseya, and PRTG but also synchronize specific changes made to tickets and notifications directly from within OnPage. This seamless two-way communication ensures that your incident management workflows are always up-to-date, efficient, and responsive. (Coming Soon!)

New integration logos including PRTG network monitor, salesforce, zendesk, and kaseya

Synced Message Templates

Users can enhance their on-call efficiency by selecting message templates from a list of pre-configured templates. These templates, curated by their organization’s system administrator, are auto-synced to reflect the most up-to-date template library, ensuring accuracy and saving time in communications. (Coming Soon!)

two mobile screens showing how to deliver an alert with a pre-configured message template. Shows opening a new message, the option to select a template, sending the message, and a dialog box enabling teams to overwrite fields.

Add Message Notes

Users can annotate notes to messages. This feature allows users to attach context, summary, reminders, or follow-up actions directly to their messages for future reference. Please note that Message Notes are private and only visible to the user and their account’s system administrator. (Coming Soon!)

two mobile phone screens showing a message note being added to a message. The first screen shows the original message and the second shows the new note.

Multiple Account Logins

Users who work at more than one facility can now effortlessly switch between multiple OnPage accounts without the need to log in and out. Each account will remain distinct and secure, with no synchronization of information across accounts. (Coming Soon!)

GIF illustrating how users can login to multiple accounts on their OnPage mobile applications

Updated Phone App

Mobile On-Call Schedules

Enterprise-level users can easily view individual schedules as well as their team’s schedules on their OnPage phone app, gaining up-to-date information on who’s on call and when. To make changes to schedules, users would still require access to the web app.

Retain Message History when switching Devices

The latest update to the phone application gives users the ability to log in to the application from a different phone device without any loss of message history or chat thread.

Visually appealing Color Palette

The modernized phone application uses a fresh, eye-pleasing color scheme for better contrast in light and dark modes.

Improved Security Features

Improved password security processes
The required phone number for every user is to be used for receiving two-factor authentication security codes.
Conveniently update your user profile information from the app

New Feature: Voicemail Transcription

OnPage’s dedicated line customers can now gain the ability to transcribe voicemails into text. By using the dedicated line plus voicemail module, you will receive an alert that contains both the voicemail audio file and a transcription of the voicemail in plain text. This will allow customers to easily read and understand the content of the voicemail without having to listen to the audio file.

Image depicting voicemail being transcribed into text.

Image of the OnPage Administrator Groups tab

OnPage Administrator Groups

The OnPage Administrator Groups tab allows you to group dispatchers together, making it easy to filter message reports based on the dispatcher groups instead of a single individual sender.

Schedule Change Log

OnPage’s fail-safe scheduling system democratizes the schedule creation process, allowing authorized users to make changes to their schedule when life happens. The Schedule Change Log introduces accountability to the process and ensures that employees take ownership of their actions.

With the Schedule Change Log option, organizations gain complete visibility into all the changes made to on-call schedules. The report provides comprehensive information on who made scheduling changes with timestamps.

OnPage digital scheduler with a "new notification" desktop notification, showing that the dispatcher has received a reply.

Desktop Notifications

When mobile users reply to an OnPage message, the dispatcher will now receive real-time, immediate desktop notifications. Desktop notifications ensure that dispatchers never miss replies from on-call responders even when they are on a different tab or have navigated to another website.

Schedule Time Zones

Allow administrators to select a time zone before the creation of schedules. Benefits include the ability to create schedules in different time zones other than yours, and users in any time zone can view and edit schedules.

Depiction of the SMS add-on for OnPage dedicated lines.

SMS Add-On for Dedicated Lines

Customers now can directly communicate with on-call persons and teams in an organization through SMS messaging. SMS messages get routed via on-call schedules and escalation policies, and they get automatically delivered to the right on-call team member as an OnPage alert notification. The SMS add-on for OnPage Dedicated Lines is available for organizations across all industries.

Single Sign-On Integrations

Get a unified view into all your apps, logins and devices on a secure identity cloud and facilitate single sign-on (SSO) for SaaS-based applications. Start accessing your OnPage enterprise dashboard from your Okta or OneLogin account. Users require an enterprise-level subscription to Okta or OneLogin SSO and must have admin-level access to OnPage.

Delay Notifications

OnPage now allows administrators to configure Delay Notifications on the on-call web management console. When a Delay Notification schedule is active, OnPage queues all messages that are sent during specified times or “delay hours.” These messages are only delivered to users at the end of the Delay Notification schedule.

Report Console Message Notes

The OnPage reporting console now allows users to compose incident notes. Transcribe what occurred during the incident and detail when critical events were resolved. OnPage message notes are fully downloadable and perfect for post-incident analysis.

Screenshot on OnPage of Create Note screen showing where teams can compose their incident notes.

Screenshot on OnPage of an On-Call Schedule Exception where someone is covering another team member's shift.

On-Call Schedule Exceptions

On-Call Schedule Exceptions come in handy when a user needs to switch on-call times with another user for a specific time frame or when a system administrator wants to make an exception to a recurring schedule for a date range. At the end of the Schedule Exception, the original schedule reverts to its initial setup.

Dynatrace Integration

The integration combines the power of Dynatrace’s cloud monitoring capabilities with OnPage’s critical alerting application. When Dynatrace detects problems in cloud infrastructures, it automatically triggers an OnPage mobile alert to ensure that issues are immediately resolved by the right people.

dynatrace logo

Two-Factor Authentication on Management Console

Screenshot on OnPage Management Console of Two-Factor Authentication

Two-factor authentication adds a layer of security when you log in to an OnPage account. Authentication requires you to log in with a password and an additional security measure (e.g., a security code that is delivered to your login email address). Administrators may set the system to authenticate the login account on each login, every eight hours, or once per day. The two-step login process prevents up to 98 percent of phishing attacks.

Amazon CloudWatch Integration

The Amazon CloudWatch integration triggers OnPage mobile alerts when CloudWatch detects anomalous or critical cloud activities. The integration is designed to minimize the time it takes to identify and respond to incidents occurring in AWS resources.

AWS cloudwatch logo

OnPage on-call reminder message on mobile device

Hand-Offs and On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. On-Call Reminders prevent on-call shifts from being forgotten. Reminders can be configured exclusively with the OnPage Enterprise Gold package.

The Hand-Off feature can be turned ON/OFF enterprise-wide and can be further individualized per user preferences. The system default for reminders are set to “Always Send Reminders,” “30 Minutes in Advance to shift start,” and the reminder priority is “Low.”

Override Silent Switch and DND on iOS

With software release version 7.4, OnPage is now one of the very few incident alerting services to override the silent switch and Do Not Disturb (DND) mode on iOS devices. This functionality is already available on Android and was long-awaited on iOS. Ensure that all OnPage critical alerts are addressed and heard regardless of one’s iOS configurations or system settings.

Mobile devices showing how to allow OnPage to override the silent switch and do not disturb on iOS.

Yoast Focus Keyword

Administrator-User Secure Communications

System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances response team collaboration during urgent incidents or situations.

See Release Notes