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OnPage Overrides Silent Switch on iOS and Do Not Disturb Mode

Since its inception, OnPage has been dedicated in providing a powerful critical alerting solution. This mission continues in 2020, as OnPage is pleased to introduce its ability to override the silent switch and Do Not Disturb (DND) mode on iOS. 

The latest advancements ensure that tasked recipients always receive high-priority, OnPage audible alerts, regardless of their current iPhone settings. At its core, the OnPage release ensures business continuity with the promise of never missing critical notifications. OnPage is leveraged by organizations worldwide including the US, Canada, Australia, New Zealand, United Kingdom, Germany, the Netherlands, and many more in healthcare, IT services, transportation, education, and oil & gas industries to name a few.

The OnPage Promise

OnPage is an incident alert management system, ensuring business continuity with the promise of never missing critical notifications. It ensures that alerts always reach the right on-call recipient at the right time. If the recipient is unavailable, the notification will escalate to the next person in line. 

The latest software release ensures that all OnPage high-priority, critical alerts are addressed and heard regardless of one’s device configurations.

OnPage can be integrated with monitoring systems and IoT sensors to automate the notification process. The system even includes an enterprise management web console to manually send alerts to selected message recipients.

The solution is used by:

  • Healthcare providers as a pager replacement and clinical communication and collaboration (CC&C) tool
  • IT support teams to elevate incident notifications from servers, IT infrastructures and monitoring tools to reduce mean time to repair (MTTR)
  • Organizations that must elevate important emails for immediate attention

Try OnPage for FREE! Request an enterprise free trial.

Snags Encountered Before Latest Advancements

Prior to the enhancements, OnPage high-priority alerts were muted by the iPhone’s silent switch. Some OnPage users would use iOS’s silent mode during meetings to avoid low-priority interruptions, muting all critical notifications in the process. Further, some users would forget to turn their devices back to ring mode, resulting in missed alerts and delayed incident resolution.

Additionally, OnPage couldn’t override the iPhone’s DND option. DND is an iOS system setting that enables users to pause audible notifications or calls when their devices are locked. This was prevalent at night when some OnPage users placed their devices on DND mode.

In response to a growing number of requests from users, and after substantial negotiations with Apple Inc., OnPage reached an agreement with Apple, allowing the alerting vendor to override the silent switch on iOS and DND mode. 

Try OnPage for FREE! Request an enterprise free trial.

OnPage Releases Version 7.4

Click to magnify.

OnPage is excited to release the latest version of its software, addressing common iOS limitations. The edition meets the needs of today’s response teams, and differentiates the OnPage service from other alerting providers. 

OnPage is always responsive to the needs of its users, and it’s proud to be one of the very few incident alerting services to override the iPhone’s silent switch and DND mode. 

To download the latest OnPage version click HERE.

To read the full press release click HERE.

 

 

 

FAQ

Will I receive OnPage alerts if my phone is on Do Not Disturb (DND) mode?
Yes! OnPage high-priority notifications can override Do Not Disturb (DND) to ensure you never miss a critical alert. If your device has specific settings restricting high-priority notifications to break through your DND settings, you may need to check your phone’s app settings (Settings > Apps> Look for OnPage > Notifications: Turn on the toggle switch for “Critical Alerts” ) to allow OnPage high-priority notifications to alert when a Focus Mode, such as DND, is ON, or when iPhone is muted.
What happens if I have my phone on silent or use the mute switch?
If your phone is on silent or the mute switch is enabled, OnPage high-priority/urgent alerts will still sound as long as “Critical Alerts” is enabled in the OnPage app setting on your phone. This ensures that even if your phone is muted, critical alerts will break through.
How is Do Not Disturb (DND) different from silent mode or the mute switch?
– **DND Mode**: Blocks all calls and notifications except for allowed exceptions. OnPage alerts bypass DND.
– **Mute Switch**: A hardware switch that silences sounds but doesn’t block notifications. OnPage alerts will still sound if override settings are enabled.
– **Silent Mode**: Mutes sounds but still shows notifications. OnPage can override this if configured correctly.
How do I ensure OnPage alerts override my phone’s DND or silent settings?
Make sure **“Critical Alerts”** is enabled in the OnPage app settings under iphone settings. Additionally, on iOS and Android, check your DND settings and allow OnPage as an exception to ensure alerts break through.
Will OnPage alerts still vibrate if my phone is on silent?
Yes! If vibration is enabled in your OnPage notification settings, your device will vibrate even in silent mode.
What if I want OnPage alerts to respect my phone’s silent or DND settings?
If you prefer not to override silent or DND mode, you can adjust OnPage’s settings to respect your phone’s sound preferences. However, this is not recommended for critical alerts.
Can OnPage bypass Silent Mode, Do Not Disturb (DND), and Focus modes?
Yes! OnPage is designed to break through **Silent Mode, Do Not Disturb (DND), Focus modes, and even the mute switch** to ensure critical alerts are heard. As long as “Override Silent Mode” is enabled in the OnPage app settings, alerts will sound regardless of your phone’s sound settings.
Christopher Gonzalez

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Christopher Gonzalez

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