OnPage Provides Downtime Insurance For Transamerica
Transamerica operates on Microsoft Office. Maintaining Microsoft Office for a company with 29,000 global employees is a major operation. Moreover, ensuring 24/7 support for users across numerous time zones means the team is always on-call and always working towards resolving an incident.
Initially, the Microsoft Office Support group at Transamerica used a home-grown solution to alert engineers when an issue arose. This solution was challenging as it provided no accountability, no alert persistence, and frequently failed.
In this case study see how Transamerica benefited from rolling out OnPage as a solution:
- Manage downtime across the globe
- Decrease downtime by 97%
- Improve response time
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