OnPage collects comprehensive data on clinical communication activities, including message exchanges, response times and user interactions. This data is aggregated to empower organizations with robust analytics and reporting capabilities, enabling them to optimize communication workflows, improve efficiency, and enhance patient care outcomes.
OnPage enables care teams to access time-stamped insights into message delivery and read receipts, in real-time, improving accountability and ensuring critical alerts are not overlooked. This feature transforms communication from a “send and forget” situation to a proactive process where message status is actively monitored, leading to more responsive and effective care delivery.
Audit trails allow healthcare professionals to access comprehensive records of past communications and events. This includes the message time stamps, alerts, exchanges between providers, and escalation paths associated with patient care.
Healthcare management can use audit trails to ensure that patient events are managed effectively by the right people at the right time by reviewing the subject of the message, when it was created, who responded, and when.
OnPage’s dashboard gives healthcare organizations at-a-glance insights into communication metrics, such as message volume, response times, and user engagement.
With these insights, healthcare management can understand workloads and resources better, and view resolution progress and response times.
They can also determine which team members spend the most time responding to issues and redesign communication workflows and on-call schedules to promote equitable workload.
Post-event reviews and clinical debriefings are now easier to prepare with downloadable metrics reports. Teams can review the data, discuss and discover any issues. By examining the data, teams can take actionable steps to improve response.
Downloadable reports provide information on the number of messages sent and the quantity of incidents that occurred. These reports also offer a record of time-stamped responses, missed notifications and the team members involved in responding to an incident.
Reports reveal whether the incident response workload is equally distributed across teams. Administrators can take steps to balance the workload to ensure that respondents are always motivated.
Gain instant visibility into your team’s incident load by month and response performance through OnPage’s Reporting Dashboard. Watch the video to learn more.
The OnPage reporting console now allows users to compose incident notes. Transcribe what occurred during the incident and detail when critical events were resolved. OnPage message notes are fully downloadable and perfect for post-incident analysis.
Gain intelligent insights into your team’s live call routing usage with time stamps and response statuses via OnPage’s Live Call Routing reporting dashboard. Managers can export these customizable reports for further incident analysis.
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