Real-Time and Post-Event Reporting

OnPage offers real-time monitoring capabilities, allowing administrators to track communication activities as they occur. The reporting dashboard provides quick, real-time views into all activities, including the number of messages exchanged between providers, top responders and methods deployed to respond to an incident.

With these insights, healthcare management can understand workloads and resources better, and view resolution progress and response times.

They can also determine which team members spend the most time responding to issues and redesign communication workflows and on-call schedules to promote equitable workload.

Healthcare teams gain instant visibility into incident notifications, escalations and acknowledgments via time-stamped audit trails. This report shows the subject of the alert message, when it was created, who responded and when.

Healthcare management uses real-time audit trails to ensure that incidents are managed effectively by the right people at the right time.

Post-incident reviews (PIRs) and post-mortem meetings are now easier to prepare with downloadable metrics reports. Teams can review the data, discuss and discover any issues. By examining the data, teams can take actionable steps to improve incident response performance.

Downloadable reports provide information on the number of alerts sent and the quantity of incidents that occurred. These reports also offer a record of time-stamped responses, missed notifications and the team members involved in responding to an incident.

Reports reveal whether the incident response workload is equally distributed across teams. Administrators can take steps to balance the workload to ensure that respondents are always motivated.

Gain instant visibility into your team’s incident load by month and response performance through OnPage’s Reporting Dashboard. Watch the video to learn more. 

The OnPage reporting console now allows users to compose incident notes. Transcribe what occurred during the incident and detail when critical events were resolved. OnPage message notes are fully downloadable and perfect for post-incident analysis.