Ticketing and Alert Management on One Platform

The ServiceNow integration takes advantage of the power of the ServiceNow platform to deliver intelligent, automated alerts through the OnPage platform and mobile app. The integration was purpose-built on the ServiceNow platform to ensure the best performance for many use cases across the enterprise and provides configuration options that are not available in any other solution.

Competitors require admins to manage notification contents, typically on their platform. OnPage is the only solution to allow users to create and update their own notifications within ServiceNow. OnPage also allows users to create and update their own subscriptions (also called rules or triggers) that define when notifications should be sent.

Other systems require weeks of development and code changes to add more triggers. With OnPage, if you can build a report, you can build a subscription.

The OnPage integration app (powered by ServiceNow Guided Tours) visually walks you through each part of the ServiceNow integration. Once the tour has completed, the integration is ready to use, and responses to notifications are automatically recorded in ServiceNow with no additional setup. The integration is compatible with OnPage’s incident alerting and on-call scheduling features enabled during setup. No coding or administrative experience is required.

Unlike most solutions, OnPage’s ServiceNow integration is built for flexibility and expansion across the enterprise without the need to engage with a technical resource. It allows non-technical users to build rules and alerts for eight commonly used task-type records in ServiceNow by default, but expanding notifications to other task-type records can be done in minutes. Administrators can set up ServiceNow to support notifications from nearly every table in ServiceNow with minimal development.

The advanced integration is compatible with several ServiceNow versions including:

+ Utah

+ Tokyo

+ San Diego

While many systems can perform actions on tickets, the OnPage integration performs actions natively—the scripting is performed inside ServiceNow and not by an API integration. This provides broader capabilities without needing to grant security permissions to an external platform. Admins can script simple functions, like changing ticket assignment or state and share the script with all users. They can also script advanced functions, like updating related records, triggering scripts and more.

Will Young
Solution Architect
GlideFast Consulting