A comunicação eficiente da equipe requer o conjunto adequado de ferramentas e processos, garantindo que as pessoas certas recebam mensagens oportunas. Dessa forma, os destinatários ficam bem informados sobre um problema crítico, ao mesmo tempo que têm tempo para resolver o incidente. Infelizmente, uma grande empresa de serviços de helicópteros dependia de procedimentos demorados para … Continued
Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed. Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. … Continued
Efficient team communication requires the proper set of tools and processes, ensuring that the right persons receive timely messages. This way, recipients are well-informed of a critical issue, while having time to address the incident. Unfortunately, a large helicopter services company relied on time-wasting procedures to communicate with stakeholders, resulting in delayed incident response and … Continued
OnPage’s incident alert management platform continues to evolve, providing unique and powerful capabilities to business clients. Latest advancements include live call routing reporting and a sophisticated dashboard for enterprise users. The capabilities enhance team transparency and performance, improving incident management and collaboration in the process. In this blog post, I’ll discuss the benefits of the … Continued
Critical incidents don’t come with a predetermined schedule or warning. So, it’s up to your organization to have an incident response procedure in place to combat these crisis. Don’t have one? Read below to perfect your incident response operations and adopt the right tools and procedures to fight against any critical event. Planning Phase In … Continued
Time-sensitive situations require immediate action, ensuring that a goal or task is achieved within a restrictive deadline. This is the case for Search and Rescue Dogs of Colorado (SARDOC), a non-profit organization dedicated to finding missing persons in mountainous and wilderness regions. In our latest case study, we discuss how SARDOC streamlined its incident response … Continued
Ever have this experience? After a miserable commute in stormy weather, you get to your college campus only to find out that it’s been closed for a snow day. Fortunately, this no longer has to be an issue! Mass notification tools enable academic institutions to send timely and urgent notifications to their faculty members or … Continued
Studying the impediments to effective hospital workflow is at the top of the agenda for many hospital administrators’ lists. This is because inefficiencies are costly. One of the major contributors to these inefficiencies is insecure text messaging. In fact, over $11 billion is wasted each year due to the inefficiency of pagers and the lack … Continued
How to make sure IT on-call works for you I spent a bit of time on Reddit the other day and thought it interesting just how many posts were focused on IT on-call and on-call scheduling. Some posts were rants on horrible customers – who hasn’t had some of those? Some actually wrote about positive … Continued
How a physician’s request violated HIPAA Compliance Earlier this week we received an interesting request from one of our customers. The customer is a physician who faced the following issue in the OR: I am a physician who finds it inconvenient to constantly have to give the room circulator my pin number to see a … Continued
