Tag: IT Alert Management

April 24, 2020 | by Ritika Bramhe
thank you essential workers

A Thank You Message to All Essential Workers

  Coronavirus (COVID-19) is impacting the lives of essential workers, requiring them to put in more hours during these unprecedented times. A healthcare provider may have been out since the night before, working diligently to save patient lives. Others, including but not limited to, local restaurant owners, IT engineers and supermarket employees, continue to ensure … Continued

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April 10, 2020 | by Ritika Bramhe
challenges face by msps in light of covid 19 1

Challenges Faced by MSPs in Light of COVID-19

The COVID-19 crisis has proven to be a challenging time for IT support teams and managed service providers (MSPs). It hasn’t only left these organizations in a vulnerable position, but also in a state of uncertainty as to what may be in store for them.  OnPage interacts with current and prospective clients ranging from large … Continued

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April 1, 2020 | by Christopher Gonzalez
Working from home

Coronavirus: From the Office to Working From Home

Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.”  However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration. … Continued

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March 24, 2020 | by Gilad Maayan
Alert overload

How to Avoid Alert Overload From EDR Solutions

In today’s chaotic digital sphere, networks are distributed across an increasingly wide range of hackable endpoints. From smartphones and tablets to Internet of Things (IoT) devices—everything gets connected to the network.  EDR technologies and practices were created for the purpose of providing active endpoint protection and defense. However, if your systems and admins are overloaded … Continued

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March 16, 2020 | by Christopher Gonzalez
Evolving IT

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.  Current State of IT: Eye-Opening Statistics Per Opsview, organizations … Continued

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March 2, 2020 | by Christopher Gonzalez
New OnPage features

Latest Advancements Made to OnPage

OnPage’s incident alert management platform continues to evolve, providing unique and powerful capabilities to business clients. Latest advancements include live call routing reporting and a sophisticated dashboard for enterprise users. The capabilities enhance team transparency and performance, improving incident management and collaboration in the process. In this blog post, I’ll discuss the benefits of the … Continued

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February 13, 2020 | by Hannah Krichmar
After-hour responsed

Importance of After-Hour Response Teams

Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits.  In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued

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January 6, 2020 | by Christopher Gonzalez
Year-in-review

OnPage Celebrates Successful Year

OnPage welcomes the new year with open arms. Though the team is excited for the new decade, we’d like to look back at our organizational growth and success in 2019.  The previous year consisted of several Gartner mentions and the release of innovative, new OnPage capabilities. This post discusses and provides detail into these notable … Continued

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January 2, 2020 | by Christopher Gonzalez
Five IT Trends to Look Forward to in 2020

Five IT Trends to Look Forward to in 2020

New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution.  This post will provide an in-depth look into five … Continued

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