Tag: IT alerts

July 22, 2021 | by Ritika Bramhe
Monitoring best practices

Monitoring and Alerting 101: Monitoring Best Practices

An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to … Continued

read more
May 14, 2021 | by Ritika Bramhe
noc alerts

Enhance NOC Alerts With Incident Management and Alert Automation

In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention.   NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action.  In this post, we’ll explore how to empower NOCs … Continued

read more
May 6, 2021 | by Ritika Bramhe
messaging and communicationd

OnPage Showcased as One of Massachusetts’ Top Messaging and Communication Companies

Cutting-edge messaging systems simplify communication and collaboration for organizations with complex communication needs. These systems are equipped with secure mobile messaging and a full suite of automation capabilities that can route notifications and voice calls across on-call teams. These platforms simplify on-call management through digital on-call schedules and escalation policies.  TANews is a fast-growing, global … Continued

read more
April 29, 2021 | by Christopher Gonzalez
Automated Incident Management

4 Major Capabilities of Automated Incident Management

Automated incident management ensures that critical events are detected, addressed and resolved in a fast, efficient manner. Automation allows incident management tools to integrate with each other and fosters instant communication across the systems. Automation tears down barriers across IT operations (ITOps) teams and ensures all departments are on the same page. Teams gain full … Continued

read more
March 5, 2021 | by Ritika Bramhe
IT trends

IT Trends You Don’t Want to Miss

The COVID pandemic has redefined the workplace and accelerated the process of digitization for many. Organizations are migrating to systems that are flexible, distributed and resilient.   Per Gartner, IT spending will reach $3.9 trillion worldwide in 2021. IT teams will be channeling investments into enterprise software as remote work becomes essential. Systems that support remote … Continued

read more
March 4, 2021 | by Christopher Gonzalez
OnPage Customer Support

Using OnPage to Deliver Exceptional Customer Support

The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued

read more
February 12, 2021 | by Ritika Bramhe
MSP trends

Top MSP Trends to Look out For in 2021

Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life.  Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 … Continued

read more
January 8, 2021 | by Christopher Gonzalez
2020 Year in Review

2020 Year in Review: OnPage Continues to Grow Despite the Pandemic

2020 was an unpredictable year that presented several challenges, such as the outbreak of the coronavirus (COVID-19) pandemic. As part of the “new normal,” the world has adopted infection prevention procedures. The 2020 calendar year was defined by face coverings, constant sanitization and physical distancing. At its core, the year was an exhausting, surreal 12-month … Continued

read more
December 21, 2020 | by OnPage Corporation
XDR

Will XDR Change Incident Response?

Extended Detection and Response (XDR) is a new security technology that promises to change the way security organizations operate, and introduce important efficiencies to day-to-day processes. In particular, XDR is expected to have a huge impact on incident response teams. In this article, we’ll explain the basics of XDR, show how it addresses incident response … Continued

read more
August 31, 2020 | by OnPage Corporation
incident management process

Incident Management Process: 5 Steps to Effective Resolution

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident.  Incident management processes are used across many industries, and incidents can include anything from … Continued

read more

OnPage