June 29, 2017 | by Shawn Lazarus
OnPage Guide To Enhancing A Ticketing System With Critical Alerting
MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
read more