Tag: IT Support

June 18, 2019 | by Christopher Gonzalez
OnPage and ConnectWise workflows

OnPage and ConnectWise: Incident Alert Management Workflows

Let’s set the scene: You’re an on-call engineer, working for a dedicated support team. Your priorities are twofold, including, (1) speedy incident resolution and (2) satisfying clients and stakeholders. With these demands in mind, you adopt OnPage’s integration with ConnectWise. The integration streamlines the ticketing-to-alerting process, ensuring that your team achieves client service excellence. I’ll … Continued

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March 23, 2019 | by Christopher Gonzalez
Cybersecurity

How to Guard Against Cybersecurity Threats With Incident Alert Management

The current business environment requires organizations to implement cybersecurity safeguards to avert disasters associated with breaches, loss of data and hefty fines.  Simply implementing a cybersecurity plan isn’t enough, it’s also important to incorporate the right solutions and workflows to prevent a disaster.  This post will discuss the current state of cybersecurity, highlighting what organizations … Continued

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January 29, 2019 | by Christopher Gonzalez
SKINNY HERO TEMPLATE MSSP 1

Improving MSP Incident Alert Management

As the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds … Continued

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November 10, 2017 | by OnPage Corporation
serverless header

NoOps and the Need for Critical Alerting

NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued

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July 27, 2017 | by Shawn Lazarus
blog image template support awakens

OnPage: Support Awakens

  -nPWbyas   The OnPage Incident Alert Management Platform enables IT teams especially support teams to effectively work in on-call rotations. By using the OnPage smart alerting engine, IT on-call rotations can separate alerts from noise and ensure that they receive proper alerting with appropriate levels of notification. Manage alert noise by ensuring only high-priority … Continued

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January 24, 2017 | by OnPage Corporation
the dead zone

Land of the Walking Dead Zone

Why pager replacement is still an issue OnPage has what some might call a “hate/hate” relationship with pagers. Not much room for love. As we see it, pagers are an antiquated bit of technology. Pagers are dinosaurs which, like most dinosaurs, should be extinct by now. You might be wondering why we’re at it again … Continued

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December 5, 2016 | by OnPage Corporation
it monitoring banner

Why you’ve got IT Monitoring and IT Alerting All Wrong

IT alerting and IT monitoring are not what they used to be. In years past, software releases were scheduled a few times per year. Often, one monitoring tool would review the infrastructure and would catch and spit out alerts. Sorry, but those days are gone. Nowadays, start-ups use containers and microservices, continuous integration and delivery. … Continued

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October 11, 2016 | by OnPage Corporation
outlook

OnPage Critical Alerting with Microsoft Outlook

Let OnPage and Microsoft Office Monitor your Network While it is well known that the Microsoft Outlook client allows you to use rules to forward emails, you might not have ever realized that you can use these rules to enable critical alerting. In fact, critical alerting with OnPage and Microsoft Outlook is easily enabled no … Continued

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September 12, 2016 | by OnPage Corporation
MTTR

What You Need to Know About MTTR and Why IT MaTTeRs

What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued

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August 11, 2016 | by OnPage Corporation
devops days boston

See You at Boston DevOps Days 2016

OnPage is proud to be a Gold Sponsor at DevOps Days Boston taking place at the Boston Park Plaza on August 25-26th.  If you’re attending, please stop by and get one of our very cool t-shirts and enter to win one of the many prizes we’re raffling off. If you want to schedule a time … Continued

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