Everyone wants a quick solution to their problem. Your clients are no different. In the world of service, it helps to think like your client when you have to deal with them. What they want is immediate technical support for a wide range of IT issues. They want fast and effective support that allows them … Continued
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Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued
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The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued
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In order to be competitive and achieve long-term success MSPs need to attain complete control and transparency in its processes. They need to make sure that every incident, no matter how chaotic can be controlled with tried and tested processes. The only way to do this is to learn from past experiences. ConnectWise is a … Continued
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A recent TechTarget article on MSPs noted that: “How efficiently MSPs are able to automate is one of the single biggest indicators of long-term success.” For MSPs who work with ConnectWise and OnPage, this realization comes as no surprise. OnPage has worked with ConnectWise for several years at this point. In conjunction, our tool sets … Continued
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MSP Best Practices to add to your offerings When you look in from the outside, it might appear that all MSPs are the same. And, indeed, much of what one MSP offers is rather similar to that which is offered by a competitor. As such, strong relationships between your MSP and client are very important … Continued
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OnPage has worked with ConnectWise for several years at this point. In conjunction, our tool sets have created solutions for MSPs that enable them to solve a number of their burning issues. ConnectWise enables the creation and monitoring of tickets from numerous platforms. OnPage, in turn, provides the platform for them to create alerts … Continued
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We at OnPage understand the pain points of MSPs. When a critical alert or an urgent customer communication isn’t routed and handled in a timely fashion the results are usually chaotic. To find out what you can do about it, join Joe Beck, Director of Sales, OnPage, George Bardissi, CEO, BVoIP and Jeff Rolen, Service … Continued
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Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services. Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem When critical alerts occurred, Cygnus Systems … Continued
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What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued
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