May 10, 2017 | by Shawn Lazarus
The Incident Management Guide for MSPs
MSP service desks primarily work with tickets to ensure effective incident management. For example, if a service interruption occurs for an MSP’s client, a service ticket is created. Managing incidents for multiple accounts, however, is a challenge for MSPs. As such, MSPs need an incident management system to handle IT incidents from different clients under … Continued
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