Tag: MSP Service Level Agreement

October 26, 2020 | by Shawn Lazarus

Disaster Recovery Planning for MSPs

In the past few months, the southern United States has experienced significant damage from the ravages of hurricanes Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at a lesser degree of intensity such as a tropical storm, the results can take the form of significant damages … Continued

December 8, 2017 | by Shawn Lazarus

How to create a service level agreement that helps retain customers

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued