Tag: On-Call Engineers

December 27, 2023 | by Zoe Collins

On-Call Software Engineer Roles and Responsibilites

What do software engineers do during on-call? Most software engineers know that they are typically tasked with on-call shifts, but new software engineers entering the field may be asking themselves – What do I even do if I get scheduled for an on-call shift? This is a common question that often doesn’t get answered until … Continued

July 18, 2023 | by Zoe Collins

Critical Incident Management – Roles and Responsibilities (Updated)

Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and … Continued