Zendesk Integration

Use the Zendesk integration to create ticket events
and covert them into incident mobile alerts. Mobilize
the right response teams in real time, every time.

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What’s Zendesk?

Zendesk is an intelligent, automated ticketing system that is designed to accelerate ticket resolution time. The system, in combination with machine-learning capabilities, provides suggestions to agents in managing and resolving recurring incidents. Zendesk provides real-time visibility into an event across IT operations (ITOps) teams, DevOps staff and more.

Zendesk Integration

After configuring Zendesk with OnPage’s critical alerting system,
ticket events will automatically trigger an OnPage mobile alert
whenever incident resolution is required. The integration is
designed to streamline the incident management and resolution
process.

OnPage overrides the silent switch and DND on your mobile
device to deliver urgent notifications in real time using alerting
policies, routing rules and on-call schedules.

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How the Integration Works

Zendesk Integration

Integration Benefits

OnPage’s latest integration enhances ticketing system capabilities.

Through the integration, incident response teams can:

Automate the critical event alerting process
Transform tickets into intelligent alerts that reach the right people at the right time
Facilitate cross-team communication and collaboration
Improve incident response and accelerate event remediation

Access OnPage’s integration document to learn how to configure the latest integration.